CEO of the Three Major Telecom Companies Deliver "Innovation" as the First Message of the Year of the Rat (Comprehensive)

Unified Voice on Enhancing Customer Satisfaction by Integrating AI Technology with 5G

KT Chairman Hwang Chang-gyu delivers a New Year's address at the '2020 KT Group New Year's Resolution Ceremony' held on the morning of the 2nd at KT Square in Gwanghwamun, Seoul.
[Photo by KT]

[Asia Economy Reporter Kim Heung-soon] The CEOs of the three major telecommunications companies expressed their aspirations to enhance customer satisfaction through 'innovation' by integrating technologies such as artificial intelligence (AI), big data, and cloud with 5G in the year 2020, the Year of the Metal Rat (Gyeongja Year).

Hwang Chang-gyu, Chairman of KT, said at the New Year's resolution ceremony held on the 2nd at KT Square in Gwanghwamun, Seoul, "As a 5G-based AI specialized company, KT must lead a world where AI is accessible anywhere by creating innovative and differentiated value." He urged employees, "Let's build KT Group as Korea's representative innovative company, a national company loved by customers, and a global No.1 company with a promising future."

The New Year's resolution ceremony was attended by about 200 key executives and group employees, including newly appointed CEO Koo Hyun-mo, Lee Moon-hwan, President of BC Card, and Lee Dae-san, President of KT Estate. KT employees pledged to take the lead in providing innovative value to customers in 2020 based on accumulated technology and experience.

Vice Chairman Ha Hyun-hoe of LG Uplus is delivering a New Year's address through a video on the 2nd.
[Photo by LG Uplus]

Ha Hyun-hoe, Vice Chairman of LG Uplus, also stated in his New Year's address, "It is difficult to provide differentiated new services with the current business and working methods, and it is hard to understand customers' demands and inconveniences," urging, "To achieve fundamental change and innovation, 'digital innovation' must be actively promoted across all business areas."

This year, LG Uplus held its opening ceremony online, unlike previous years. In line with the digital innovation policy, Vice Chairman Ha pre-recorded his New Year's address on video and uploaded it to a mobile application so that employees could watch it anytime, anywhere.

Vice Chairman Ha explained, "Digital transformation is not a newly introduced task but an innovation of procedures and systems to make the customer experience easier, more comfortable, and enjoyable than before, and to produce tangible results." He added, "We must enhance capabilities in AI, big data, cloud, user experience (UX), and user interface (UI), apply them at customer touchpoints, and achieve results." He also expressed his determination to personally oversee and share progress related to digital transformation through the 'Digital Innovation (DX) Promotion Committee,' which includes the CEO and heads of each division.

Park Jung-ho, President of SK Telecom, is delivering a New Year's message at the 2020 SK ICT Family New Year's Meeting held on the 2nd.
[Photo by SK Telecom]

Park Jung-ho, President of SK Telecom, held a New Year's meeting in the morning at SK Telecom's Euljiro headquarters in Jung-gu, Seoul, with participation from SK ICT family companies such as SK Broadband, ADT Caps, and 11st. At the event, he stated, "Let's innovate business and work culture based on AI," and expressed his New Year's ambition, "We will become a genuine ICT complex company by making the existing 5G-centered mobile network operator (MNO) business and ICT-based growth businesses (New Biz) the two main growth engines."

President Park also urged, "We must think together with society about social challenges such as the 'aging society' and become a company that proactively proposes solutions through ICT innovation." He emphasized, "To optimally support the new business portfolio we have created so far, we introduced a 'Dual OS' in the company organization." Based on this, he said, "We will grow not only mobile communications, media, security, and commerce but also AI, mobility, advertising, and data businesses, while advancing the overall infrastructure with AI and digital transformation (DT) technologies to make 2020 the inaugural year when we are properly recognized for our value in the market."

This content was produced with the assistance of AI translation services.