Matchmaking Company Introduced "Divorced Single Man" ... Profile Clearly Showed 'Ex-Wife's Name and Wedding Photo'

Female Member Claims “Consumer Deception”
Plans to File Police Report
Company Responds “Documents Verified... No Refund Possible”

There have been allegations that a matchmaking company introduced a man suspected of being already married to a female member and then refused to issue a refund.

On May 10, Yonhap News reported that a female member, referred to as Ms. A, filed a complaint with the Korea Fair Trade Commission against the matchmaking company and is also preparing to file a police report. Ms. A claims that the company violated its duty of care as a prudent manager and the Act on Fair Labeling and Advertising, among others.

In March, Ms. A paid approximately 8.8 million won to join the company and met a man who was introduced to her as a "divorced single man." However, she later discovered on the man's social media account an outdoor wedding photo, his former wife's name, and a caption reading "D+108 / Wedding."

In response, the company stated, "We conducted a document verification," and explained, "It is possible that his parents are not yet aware of the divorce."

The photo is not directly related to the content of the article. Pixabay

However, when Ms. A requested a refund due to trust issues, the company reversed its position and stated that a refund was not possible. Ms. A claims that the company used phrases such as "Refunds are not allowed" and "If you can't arrange meetings, that's your own loss," and also mentioned a "blacklist."

Additionally, Ms. A alleges that although the company promoted "unlimited matching with no meeting limits," the actual contract specified, "Only one introduction to the opposite gender will be provided over 12 months." The company explained at the time of joining that this statement was merely a formality, but later insisted that, since three men had already been introduced to her, it had no obligation to issue a refund.

Ms. A stated, "I joined because I trusted the credibility of a well-known TV personality who appeared on their programs, but in reality, the company deceived and threatened consumers."

Regarding these allegations, the company told Yonhap News, "It is a holiday, so it is difficult to confirm the facts at this time."

Meanwhile, according to the Korea Consumer Agency, the number of requests for dispute resolution related to marriage services increased by 18.9%, from 905 cases in 2024 to 1,076 cases in 2025. In particular, during the peak season of April and May, the number rose by 56.0% compared to the same period the previous year. More than 80% of complaints involved disputes over contract termination, penalties, and withdrawal of subscription.

This content was produced with the assistance of AI translation services.