LG Uplus Surpasses 1 Million Free USIM Replacements and Updates... Replacement Rate at 5.9%

LG Uplus announced on the 23rd that the cumulative number of USIM (Universal Subscriber Identity Module) updates and free replacements carried out for all customers has surpassed 1 million cases.

On the 22nd, LG Uplus employees are performing USIM updates and replacement work at the Nowon Welfare Center for the Visually Impaired in Nowon-gu, Seoul. Provided by LG Uplus

From April 13 to April 22, LG Uplus completed a total of 1,008,479 cases, including 427,385 USIM updates and 581,094 USIM replacements. The cumulative replacement rate stands at 5.9%.

To minimize customer inconvenience, LG Uplus has provided online guidance via text messages and the U+one app, implemented reservation-based operations, and offered on-site support. For customers who have difficulty visiting stores, the company also provides a 'visiting service.' On April 21 and 22, LG Uplus visited the Boeun County Senior and Disabled Welfare Center in North Chungcheong Province and the Nowon Blind Welfare Center in Nowon District, Seoul, to assist customers with limited mobility or low digital accessibility by updating or replacing their USIM cards. The company also continues to support customers in remote island regions, having visited Ulleungdo in Ulleung County, North Gyeongsang Province, and Yeongheungdo in Ongjin County, Incheon, on April 13-14.

Lee Jaewon, Head of the Consumer Division at LG Uplus, stated, "We will responsibly support customers so they can receive assistance without inconvenience by combining online guidance, in-store, and visiting services."

This content was produced with the assistance of AI translation services.