Shinhan Life Streamlines Insurance Claims with Public Data Integration Service

Shinhan Life announced on April 16 that it is launching a new insurance claim service utilizing public data and digital authentication in order to accelerate artificial intelligence transformation (AX) and digital transformation, further enhancing customer convenience.

Shinhan Life has improved its services in line with Shinhan Financial Group's AX and digital transformation strategy by establishing an automated payment system through 'S-Pass', its rapid insurance payment service, and introducing AI OCR (Artificial Intelligence Optical Character Recognition) document recognition technology, so that customers can directly experience these improvements.

The newly introduced service simplifies the insurance claim process by combining public data and digital authentication technology, allowing customers to claim insurance benefits without the hassle of issuing and submitting paper documents. Through the 'Shinhan SOL Life' app, customers can access their medical treatment history from the Health Insurance Review & Assessment Service with simple authentication and submit insurance claims by entering only basic information.

Going forward, Shinhan Life plans to leverage AI technology to expand the customer experience for its most frequently used insurance services, including insurance payments and asset management through collaboration with public institutions. The company also aims to establish a system that promptly addresses inconvenience at every stage—pre-service, during service, and post-service.

A Shinhan Life representative said, "As the AX era has arrived, we are enhancing customer convenience in the insurance industry through innovation, making it easier and faster for customers to use our services," adding, "We will continue to accelerate artificial intelligence and digital transformation to provide differentiated, customer experience-focused services."

This content was produced with the assistance of AI translation services.