Bando Construction Launches Second "Spring Yubora Clean Campaign" to Practice Responsible Management

An official from Bando Construction is visiting the residential complex and repairing the upper cabinet hinges of a household that filed a defect complaint. Bando Construction

Bando Construction announced on March 24 that it will carry out the "Spring Yubora Clean Campaign" for 16 residential complexes nationwide that are covered by defect warranty.

This campaign will run for approximately 90 days, from March 3 until May 31. It will focus on inspecting and repairing defects at 16 complexes nationwide that have completed occupancy within the past three years. The aim is to minimize inconvenience for residents by proactively addressing defects that arise both before and after move-in, starting from the pre-occupancy inspection stage.

Bando Construction improved its defect resolution rate to 90.9%, about 7% higher than the annual average, through its first campaign conducted last year.

For this campaign, partner company personnel will be added to the existing defect response organization to enable faster defect repairs. The company plans to increase resident satisfaction by inspecting and repairing defects not only in newly occupied complexes but also in existing ones.

In addition, a "Resident Defect Management Program" will be operated for new residential complexes. To address the high volume of defect reports that occur at the time of completion and initial occupancy, a dedicated defect repair team will be stationed in the complex from the finishing inspection stage, providing immediate repairs upon receipt of a complaint. This program will continue until the defect resolution rate for the top 10 major construction categories exceeds 95%.

Bando Construction will also produce and distribute the "Yubora Playlist" manual, presented in cartoon format, to make the entire process from defect reporting to repair easier to understand. In particular, the manual provides intuitive guidance on how to report defects, the processing procedures, common misidentifications, and important notes. This helps prevent unnecessary confusion and disputes, while supporting efficient response focused on households that actually require repairs.

This content was produced with the assistance of AI translation services.