T'way Air Honors Outstanding Customer Service Staff... Enhancing On-Site Responsiveness

Discovering and Rewarding Exemplary Cases Based on Customer Praise Stories
Enhancing Service Competitiveness Through Pregnant Passenger Care and Lost Item Recovery

T'way Air announced that it held an awards ceremony for excellent customer service employees for the second half of 2025 at the Gimpo Airport Cargo Terminal on the morning of March 4, 2026. The event was organized to boost morale among on-site staff and spread exemplary cases, aiming to raise and standardize service quality across the board.

On the 4th, at the Gimpo Airport Cargo Terminal, the awardees selected as excellent customer service employees for the second half of 2025 at T'way Air are taking a commemorative photo after the award ceremony. T'way Air

Award recipients were selected through an internal review based on customer praise stories submitted via the company website. For the second half of 2025, the honorees included Ytalo de Silva, Manager at the Barcelona branch; Shin Seungseop, Manager at the Fukuoka branch; and cabin crew managers Kwon Hyeyoung and Han Jieun.

Notable cases included assisting an elderly passenger with mobility at the Barcelona branch and recovering a lost wallet for a passenger at the Fukuoka branch. Cabin crew members were also recognized for monitoring the health of a pregnant passenger in real time during a flight and providing support for her safe return home.

T'way Air presented the selected staff with awards and announced plans to incorporate these exemplary cases into the company bulletin board and training programs to ensure ongoing service quality management.

A representative from T'way Air stated, "The sense of responsibility displayed by our frontline staff when dealing directly with customers is the essence of our service competitiveness," adding, "We will continue to actively listen to customer feedback and provide a differentiated travel experience."

This content was produced with the assistance of AI translation services.