KB Kookmin Card Earns 'Excellent' Rating in KCPI Evaluation for Four Consecutive Years

Recognized for Excellence in Handling Customer Complaints

KB Kookmin Card announced on the 10th that it has received an Excellent rating for the fourth consecutive year in the 2025 Korea Consumer Protection Index (KCPI) evaluation, organized by the Korea Management Association Consulting (KMAC).

On the 9th, at the headquarters of KB Kookmin Card in Jongno-gu, Seoul, Kim Jaegwan, President of KB Kookmin Card (right), is taking a commemorative photo at the '2025 Korea Consumer Protection Index (KCPI) Excellent Company Certification Ceremony.' KB Kookmin Card

Based on a survey of consumers who have experienced KB Kookmin Card's products and services, which assessed their perceived satisfaction with consumer protection as well as actual complaints, grievances, and damage cases, the company was selected as an 'Excellent Financial Consumer Protection Company' in the card industry.

This year, in addition to being named an Excellent Financial Consumer Protection Company, the company also ranked first in credit card or check card satisfaction in all three major customer satisfaction surveys conducted by the Korea Productivity Center, the Korean Standards Association, and the Korea Management Association Consulting.

A KB Kookmin Card representative stated, "Achieving the KCPI Excellent rating for four consecutive years is the result of our customers' trust and choice," adding, "We will continue to prioritize consumer rights and strive to provide a safe and convenient financial environment for all customers, aiming to become the most trusted financial partner."

This content was produced with the assistance of AI translation services.