Shinhan Bank Launches Pilot Service for AI Bank Teller 'Molly Counter'

Handle 66 Different Services Including Passbook Reissuance at Sookmyung Women's University Branch

Shinhan Bank announced that starting November 3, it will begin a pilot operation of the 'AI Molly Counter' service at its Sookmyung Women's University Branch in Yongsan-gu, Seoul.

On the 3rd, a customer visiting Shinhan Bank Sookmyung Women's University Branch is conducting transactions at the 'AI Molly Counter.' Photo by Shinhan Bank

The 'AI Molly Counter' is a digital counter that expands the core technology and operational expertise of Shinhan Bank's 'AI Branch.' Shinhan Bank's signature character, Molly (MOLI), has been implemented as an AI bank teller. The service is designed to allow customers to experience banking work, which can often feel heavy and rigid, in a more friendly and comfortable way.

At the 'AI Molly Counter,' customers can handle 66 different tasks, including opening, checking, and transferring deposits; reissuing passbooks and check cards; reissuing security devices; and currency exchange. Physical documents such as transaction certificates and passbooks can be received immediately. Check cards and security devices are also issued on the spot, and the counter is integrated with the mobile ticketing service, 'Shinhan Easy Check-in.'

A Shinhan Bank representative stated, "Starting with the Sookmyung Women's University Branch, we will continue to expand AI-based financial services that customers can use easily and conveniently."

Meanwhile, since September, Shinhan Bank has also been operating the 'Shinhan Easy Check-in' service at the same branch. This service provides customers with a mobile ticket via KakaoTalk notification or text message when they enter their phone number to receive a queue ticket. Customers can pre-enter information about their requested work through the mobile ticket while waiting, and counter staff can review customer needs in advance to process requests more efficiently.

This content was produced with the assistance of AI translation services.