Overcharging Reporting Channels Integrated into One Platform... QR Code Service Introduced

Report via "Area Code + 120" or "1330"
QR Codes on Tourist Maps Also Enable Reporting

The reporting system for "overcharging" at festivals and other tourist events will be integrated into a central government platform, allowing local and foreign tourists to report such incidents more conveniently. Previously, tourists faced confusion as each region operated its own separate reporting channels for tourism-related complaints.

The Ministry of the Interior and Safety and the Ministry of Culture, Sports and Tourism announced on October 28 that they will reorganize the system into a central government-level "overcharging reporting center" to make it accessible and easy to use for both citizens and foreign visitors.

Yonhap News Agency

Since October 24, the previously dispersed regional reporting channels have been linked to the "area code + 120" local government reporting centers operated by each city and province, as well as the "1330" Tourism Complaint Center managed by the Korea Tourism Organization. Reports submitted to any of these numbers will be forwarded to the relevant local governments and authorities for on-site verification and, if necessary, enforcement action.

In addition, a new simplified reporting service using QR codes will be introduced, allowing tourists to report incidents directly from the field. Tourists can scan QR codes attached to tourist maps, brochures, and other materials to file a report immediately.

Choi Hwi-young, Minister of Culture, Sports and Tourism, stated, "When tourists promptly report overcharging, we will not stop at simply receiving the complaint. We will work closely with relevant ministries and local governments to conduct on-site inspections, provide administrative guidance, and ensure thorough follow-up measures to resolve the issue of overcharging."

Yoon Ho-jung, Minister of the Interior and Safety, said, "By improving the overcharging reporting system, we have enabled tourists to quickly resolve inconveniences they experience on-site. The government will collaborate with local governments to foster a fair and transparent tourism environment, thereby increasing tourists' trust and supporting the sustainable development of the local economy."

This content was produced with the assistance of AI translation services.