Seongnam City’s Bus Fare Support for Seniors Over 70 Achieves 86.4 Satisfaction Score

Seongnam City Provides Up to 230,000 Won in Annual Transportation Subsidies
Guaranteeing Freedom of Mobility for Seniors

The bus fare support program for seniors aged 70 and over, implemented by Seongnam City in Gyeonggi Province (Mayor Shin Sangjin), has recorded a very high level of citizen satisfaction.

Bus Fare Support Program for Seniors Aged 70 and Over. Provided by Seongnam City

The city commissioned the professional research agency With Research to conduct an on-site survey of 330 senior beneficiaries over four days from June 24 to 27. The results showed an overall satisfaction score of 86.4 out of 100.

The satisfaction score was calculated using the Public Customer Satisfaction Index (PCSI 2.0) model, analyzing 11 questions across five categories. Based on the score ranges, satisfaction is classified into seven levels, such as 'Very Satisfied' (100-85.7 points) and 'Satisfied' (85.6-71.4 points). Seongnam City's program falls into the 'Very Satisfied' category.

By category, the scores were particularly high for social responsibility (87.7 points), overall satisfaction (87.3 points), and service quality (87.2 points).

Users suggested improvements such as providing service guidance that is easier for the elderly to understand and expanding the amount of support. The city plans to reflect these opinions by analyzing indicators such as usage rates by period and improving the method of providing transportation subsidies.

This survey was conducted with a confidence level of 95% and a margin of error of ±5.38 percentage points.

Since 2023, Seongnam City has been promoting this program for seniors aged 70 and over, and as of the second quarter of this year, it has provided a total of 17.1 billion won to approximately 490,000 people.

Shin Sangjin, Mayor of Seongnam City, stated, "Through the transportation subsidy program for seniors, we are ensuring mobility rights and expanding opportunities for social participation. We will continue to enhance transportation welfare to improve seniors' mobility and quality of life."

This content was produced with the assistance of AI translation services.