Toss Bank Launches "Mandatory Notice" Banner to Enhance Customers' Right to Know
On September 2, Toss Bank announced that it has introduced and is operating a "mandatory notice banner" to provide essential financial information that must be delivered to customers. Customers can check the mandatory notice banner on the home screen of the Toss Bank app and will be regularly informed of essential financial information.
Toss Bank expects that the introduction of the mandatory notice banner will significantly improve customers' access to information. Previously, major notifications such as changes to terms and conditions were delivered via email, text messages, or notification messages. However, recognizing that some customers may miss or fail to notice these, the bank implemented this system to ensure effective information delivery.
The mandatory notice banner is provided based on a customer-centric user experience (UX) design. The system was implemented in the form of a banner in a prominent location on the home screen. The app's usability for customers remains unchanged, while intuitive design and interaction have been applied.
The information provided through the banner is essential information that the bank is required to disclose. Even matters that may be somewhat difficult for the bank to communicate, such as changes to the basic deposit transaction terms and conditions, are clearly announced. The revised content is explained in an easy-to-understand manner to help customers grasp the information more easily.
In the future, the banner is planned to be expanded as a means of providing personalized financial information. It is expected to deliver practical information necessary for customers' financial lives, such as the possibility of lowering individual loan interest rates or personalized financial product recommendations tailored to each customer's financial situation. The information provided through the banner is expected to assist customers in making informed decisions.
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Jeon Nuri, Product Designer at Toss Bank, said, "The mandatory notice banner will be expanded to deliver real value to customers beyond legal requirements," adding, "We will continue to provide various services that enhance the customer experience."
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