Sh Suhyup Bank Introduces 'Service Counter' to Lead Protection of Financially Vulnerable Groups

Building Infrastructure to Enhance Financial Accessibility for Vulnerable Customers
Priority Financial Consultation Support for People with Disabilities, Seniors, Pregnant Women, and Guardians Accompanying Infants and Toddlers

An elderly customer visiting a Sh Suhyup Bank branch is conducting financial transactions at the "Senior Citizens, Disabled Persons, Guardians Accompanying Infants and Toddlers, and Pregnant Women Service Counter." Sh Suhyup Bank

On August 27, Sh Suhyup Bank announced plans to continuously improve its financial infrastructure and strengthen disability awareness training for employees in order to enhance financial accessibility and convenience for vulnerable groups, including people with disabilities.

Sh Suhyup Bank has reorganized its existing dedicated counters for seniors and people with disabilities into the "Senior Citizens, Disabled Persons, Guardians Accompanying Infants and Toddlers, and Pregnant Women Service Counter." With this change, not only seniors and people with disabilities, but also pregnant women and guardians accompanying infants and toddlers can receive priority guidance and support for financial consultations at bank branches.

Additionally, to address the inconvenience experienced by people with disabilities and other vulnerable groups during financial transactions, the bank has revised its customer service manuals according to disability types and is conducting scenario-based response training for staff dedicated to serving customers with disabilities, enabling them to provide tailored support at branches.

Furthermore, to improve access to financial information for visually impaired customers, Sh Suhyup Bank has expanded its infrastructure by introducing braille bankbooks, braille translation services for contract documents, and audio conversion services for contract documents.

A representative from Sh Suhyup Bank stated, "We plan to conduct regular inspections to ensure that no unreasonable discrimination occurs against vulnerable groups, including people with disabilities, during product planning, development, and sales. We will continue to strengthen improvements to our financial infrastructure and training to practice inclusive finance, ensuring that all customers can conduct financial transactions without inconvenience."

This content was produced with the assistance of AI translation services.