Sejong City Office of Education and Police Conduct Emergency Response Drill at Civil Service Office

Simulation Drill Conducted to Strengthen Civil Servant Response
and Ensure Safety in Handling Malicious Complaints

Sejong Special Self-Governing City Office of Education.
Photo by Kim Giwan

The Sejong City Office of Education conducted a simulation drill at the civil service office on the first floor of its headquarters in cooperation with the Boram Police Precinct of the Southern Police Station under the Sejong Police Agency. The drill was designed to prepare for emergency situations, including malicious complaints.

This initiative aimed to enable civil servants in charge of civil affairs to take immediate action on site by presenting response guidelines tailored to repeated complaints and various types of illegal acts, in accordance with the revised civil complaint response manual.

The drill was carried out in a scenario-based format simulating real-life situations, based on the Ministry of the Interior and Safety's revised response measures for illegal acts and repeated complaints by civil petitioners, which took effect in June 2025.

The main procedures included: ▲encouraging petitioners to calm down, ▲audio and video recording, ▲emergency bell activation, ▲evacuation of affected staff and visiting petitioners, ▲warning for removal, and ▲handover to responding police officers, all in accordance with the civil complaint response guidelines. Types of illegal acts addressed included: ▲telephone complaints (verbal abuse, prolonged calls, repeated calls, demands to speak with supervisors) and ▲in-person interactions (verbal abuse, physical assault, property damage, possession of dangerous items).

The city office of education organized an emergency response team in advance and ensured that each member was familiar with their roles and responsibilities for a systematic response. The office also plans to expand the system of automatic call termination and recording after the recommended call duration of 20 minutes, and to strengthen legal support to protect staff in the event of illegal acts.

Deputy Superintendent Chun Beomsan stated, "The simulation drill was conducted to strengthen the on-site response capabilities of civil servants in charge of civil affairs in preparation for situations involving illegal acts by petitioners. It was implemented to protect staff working in the civil service office from malicious complaints and to ensure the safety of petitioners."

This content was produced with the assistance of AI translation services.