Sandan Gong, Selected as an 'Excellent Institution' for Handling Complaints on the National Sinmungo Portal

Handled 270 Cases Last Year

The Korea Industrial Complex Corporation announced on the 11th that it was selected as an excellent institution in the 'Public Institution Inspection on Civil Complaint Handling of the National Sinmungo' conducted by the Anti-Corruption and Civil Rights Commission.

National Sinmungo is a representative online communication channel across the government that allows easy application and processing of civil complaints, suggestions, and participation related to the government via the internet. It was launched in June 2011.

The Public Institution Inspection on Civil Complaint Handling of National Sinmungo was conducted on 285 public institutions, evaluating six items including compliance with complaint handling periods, processing speed, and complaint satisfaction for complaints handled last year. Institutions are rated in three grades: excellent, average, and poor based on the overall score.

Korea Industrial Complex Corporation Headquarters

The Korea Industrial Complex Corporation received the highest excellent grade among type B institutions with more than 200 complaint cases, handling a total of 270 complaints through National Sinmungo last year.

The Korea Industrial Complex Corporation is enhancing the speed and satisfaction of complaint handling by digitalizing work processes to manage information and actively utilizing real-time alarm functions for complaint applications.

Lee Sang-hoon, President of the Korea Industrial Complex Corporation, said, "With the introduction of digital and artificial intelligence management systems, we can respond quickly and accurately to the requested materials from complainants," adding, "The Korea Industrial Complex Corporation will continue to provide complaint services that resonate with and satisfy the public and industrial complex tenant companies."

This content was produced with the assistance of AI translation services.