Cocktail Hotspot at Gimpo Airport... Lotte Duty Free, Industry's First 'Robot Bartender'

Liquor Recommendations Tailored to Emotions via AI Analysis
Diverse Lineup Including House of Suntory

Lotte Duty Free announced on the 16th that it has deployed a robot bartender at its liquor store inside Gimpo Airport, the first of its kind in the domestic duty-free industry.

Lotte Duty Free first introduced the robot bartender at its Singapore Changi Airport store in 2023, receiving enthusiastic responses from customers. It is now making its debut domestically through the Gimpo Airport store. The robot bartender store was established in collaboration with Doosan Robotics, a leading domestic collaborative robot company.

The robot bartender deployed by Lotte Duty Free at the liquor store in Gimpo Airport, the first of its kind in the domestic duty-free industry. Provided by Lotte Duty Free

At Lotte Duty Free Gimpo Airport, customers who purchase liquor that participated in tasting events such as Hennessy and Glenfiddich are given robot bartender liquor tasting vouchers. Customers can either select the liquor to taste themselves or receive recommendations from the robot bartender. The robot bartender captures customers' faces on-site and analyzes their emotions using artificial intelligence (AI), recommending and serving liquor that matches the customer's mood. Language options are available in Korean, English, Chinese, and Japanese, allowing both domestic and foreign customers to use it comfortably.

Earlier, Lotte Duty Free was selected as the final operator in March for the Gimpo Airport liquor, tobacco, and others (DF2) business license competitive bidding, becoming the only duty-free operator managing all product categories at Gimpo Airport along with the cosmetics, perfume, and others (DF1) business license it has operated since 2022. Lotte Duty Free Gimpo Airport officially opened its liquor store in December last year and also operates the premium Japanese whiskey 'House of Suntory.' A champagne-specialized store featuring various prestige champagne brands including Krug and Dom P?rignon is located at the entrance, and over 100 liquor and tobacco brands ranging from famous whiskeys to tobacco products are housed inside.

A Lotte Duty Free official stated, "Lotte Duty Free Gimpo Airport has prepared a wide range of products and enjoyable experiences to satisfy diverse customer needs," adding, "We will continue to do our best to ensure customer satisfaction."

This content was produced with the assistance of AI translation services.