Gijang County to Eliminate Welfare Blind Spots Using AI... Second Pilot Project Underway
Addressing Initial Issues and Errors... Rapid Demand Assessment
In-depth Counseling for Households Suspected of Crisis After Initial AI Consultation
Gijang-gun (Governor Jung Jongbok) announced on the 8th that it has been selected as the implementing agency for the second pilot project of the "AI-based Initial Consultation Information System for Detecting Welfare Blind Spots," organized by the Ministry of Health and Welfare.
This project aims to respond to the new demand for welfare discovery, such as rapid initial consultations and welfare crisis alert apps, by first utilizing artificial intelligence (AI) and big data to assess welfare needs. Initial consultations are conducted using AI technology.
Since being selected for the first pilot project in March, the county has been actively using the system to detect welfare blind spots since April, addressing various issues and errors. With the selection for the second pilot project, the county will continue to carry out the project from July.
The AI initial consultation process begins by sending a pre-notification text message to the target individual. Then, a full-scale initial consultation is conducted through an automated phone system based on conversational AI. The consultation proceeds in the following order: ▲identity verification ▲assessment of crisis situations ▲assessment of needs ▲confirmation of whether in-depth consultation is required. If the respondent indicates a need for in-depth consultation, a county staff member will provide it directly.
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Jung Jongbok, Governor of Gijang-gun, emphasized, "Although welfare demand is increasing due to the rise in single-person households and aging population, it is difficult to provide sufficient welfare consultations due to manpower limitations. Through this project, we will efficiently identify households suspected to be in crisis and establish a robust welfare safety net by focusing on intensive welfare consultation services."
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