Gwangyang Steelworks, In-house GPT Platform Boosts Both Work Productivity and Efficiency 'UP'

Resolving Internal Work Support System Inquiries, Translating Foreign Language Emails, etc.

POSCO "Will Accelerate Digital Transformation by Integrating Internal IT Infrastructure with AI"

POSCO Gwangyang Steelworks (Director Lee Dong-ryeol) has seen improvements in both employee productivity and work efficiency since opening P-GPT, an in-house GPT platform that allows the use of the generative AI model Chat-GPT within the company.

By introducing AI into various areas, including basic tasks such as email writing through the in-house work support system usage guide, they are achieving smarter work innovation.

Employees at Gwangyang Steelworks are performing their tasks using the P-GPT platform.
Photo by Gwangyang Steelworks

Earlier, POSCO launched GPT in March on the ‘Helpdesk,’ which provides a guide for using the in-house work support system, enabling all employees to quickly receive guidance from GPT on how to use work software and resolve issues related to internal IT systems.

This allows employees to get help anytime and anywhere without individually contacting the internal call center.

POSCO plans to further improve the Helpdesk GPT by training it on HR and labor systems so that employees can ask and receive answers about related policies anytime and anywhere.

In addition, POSCO is introducing GPT across various work areas, enabling employees to ask questions and receive assistance from generative AI.

GPT has also been integrated into the internal email service, incorporating GPT’s advanced translation capabilities into the company’s email system, facilitating smooth communication between employees and overseas local subsidiaries.

Han Seung-joo, leader of POSCO’s Thailand subsidiary, stated, “Since communication in Thai is necessary, I was worried that language barriers might be a major obstacle to work, but using P-GPT alleviated these concerns,” adding, “Being able to translate and compose directly on the email screen saved time and reduced translation errors.”

A representative from POSCO’s Digital Innovation Office said, “Going forward, we will expand from simple areas where employees can get immediate answers to their questions, like Helpdesk GPT, to specialized fields related to actual work, supporting employees to work smarter and more efficiently,” and added, “We will accelerate the integration of internal IT infrastructure and AI to further drive digital transformation.”

This content was produced with the assistance of AI translation services.