GH, Jeonse Lease Complaint Calls to Become More Accurate and Faster

Gyeonggi Housing and Urban Development Corporation

Gyeonggi Housing and Urban Corporation (GH) is introducing an Automated Response Service (ARS) function to facilitate phone response for tenants as 20,000 existing rental housing units under its management come due.

Through ARS, GH will provide guidance segmented into three categories: deposit inquiries, rent inquiries, and contract-related inquiries. Additionally, GH will create a phone response manual focusing on frequently asked questions from prospective tenants, current tenants, and landlords, and increase the number of simultaneous call lines to minimize customer inconvenience such as delayed responses and call transfers.

Currently, GH manages 20,000 rental housing units under contract, and plans to supply an additional 4,000 new contracts by the end of this year.

A GH official stated, "We expect that elderly rental customers will be able to obtain accurate and prompt information through the ARS," adding, "Starting in July, we will actively expand immediate response call services by utilizing baby boomer interns."

This content was produced with the assistance of AI translation services.