Kiturami Boiler Surpasses 500,000 KakaoTalk Channel Subscribers

30% of Total Customer Service A/S Requests Processed

On the 29th, Kiturami announced that its mobile after-sales service (A/S) system, the ‘Kiturami Boiler KakaoTalk Channel,’ has surpassed 500,000 subscribers. It explained that the channel has established itself as an essential customer service platform, increasing by 150,000 subscribers in about a year since exceeding 350,000 last June.

The Kiturami Boiler KakaoTalk Channel handles 30% of the total annual A/S requests received by the customer center, assisting with customer consultations. Especially during winter, when boiler-related inquiries peak, it manages up to 38% of all requests, reducing wait times and inconveniences on phone calls and contributing to improved efficiency for consultation staff.

Based on an AI chatbot, the Kiturami Boiler KakaoTalk Channel allows users to apply for and use various services without waiting time. If a boiler inspection or repair is needed, users simply select the ‘Apply for A/S’ menu and enter basic information such as the visit address and type of request. Application details and assigned A/S technician information can be checked in the ‘Check and Cancel A/S Application’ menu.

Before applying for service, users can check error codes by product type and perform self-diagnosis through the ‘Self-Diagnosis Manual.’ The channel also provides situation-specific manuals such as the ‘IoT Thermostat Setup Manual,’ which guides users through the use of the Internet of Things (IoT) indoor temperature controller via video, and ‘Frozen Pipe Prevention and Measures,’ which offers text and video instructions on preventing and handling pipe freezing accidents during severe cold weather.

A Kiturami Boiler official stated, “The reason the KakaoTalk channel has become the central axis for A/S is its convenience and accessibility, designed so that anyone can easily use it,” adding, “We will continue to advance the system and improve quality to provide smarter and more comfortable customer satisfaction services.”

This content was produced with the assistance of AI translation services.