Consumer Agency Initiates Group Dispute Resolution Procedure for 'MapleStory' Probability Manipulation

Approximately 5,084 Applications in About Two Weeks... Meeting the Start Requirements
"Preparing a Reasonable Adjustment Plan Through In-Depth Approach"

A group dispute mediation procedure has begun regarding the manipulation of probability-based items in Nexon's flagship game, 'MapleStory.'

The Korea Consumer Agency's Consumer Dispute Mediation Committee announced that from the 29th until the 22nd of next month, it will publicly announce the start of the procedure on its website and other channels, and plans to complete the dispute mediation within 30 days from the day after the announcement period ends. The committee intends to allow consumers who did not participate in the mediation process to receive compensation if Nexon accepts the decision.

Previously, the Fair Trade Commission imposed a fine of approximately 11.6 billion KRW on Nexon for lowering the appearance probability of popular options in the paid item "Cube" in MapleStory without informing consumers since September 2010. Following this, the Consumer Agency accepted group dispute mediation applications for about two weeks starting at the end of February to assist victims of MapleStory, receiving 5,804 applications.

The committee explained that it judged the case met the requirements for initiating group dispute mediation because the number of consumers harmed by the probability-based paid items exceeded 50 and the key issues were essentially the same in fact or law. Chairman Byeon Woong-jae stated, "We will prepare a reasonable mediation plan through an in-depth approach from various angles regarding this group dispute mediation application case."

This content was produced with the assistance of AI translation services.