GH Introduces 'Chatbot' in Employee HR and Welfare to Enhance Work Efficiency

Gyeonggi Housing and Urban Development Corporation (GH) has introduced a chatbot for employees to improve internal work efficiency.

GH has pilot-tested the chatbot service, which has mainly been used for external customers, in the HR and welfare fields for employees, expecting that simple and repetitive inquiries will be handled through the chatbot, thereby increasing the work efficiency and productivity of its staff.

As part of this year's pilot project, GH supports services in the HR and welfare fields, and some services such as 'My Annual Leave Information' will be provided as personalized services through the application of APIs (Application Programming Interfaces).

In the future, GH plans to improve usability and convenience through accumulated data, reduce working hours by linking with RPA (Robotic Process Automation) introduced last year and various work systems, and secure digital labor to enhance employee satisfaction.

Gyeonggi Housing and Urban Corporation

Previously, GH built customer chatbots such as the Jeonse Lease Chatbot and Compensation Chatbot last year.

With the introduction of the work chatbot, accessibility to information during work has improved, and GH plans to lead the establishment of a smart work environment by applying various information and communication (IT) technologies so that employees can focus on creative tasks and increase work efficiency.

This content was produced with the assistance of AI translation services.