Hwaseong-si Selected as Best Institution for 3 Consecutive Years in 'Comprehensive Civil Service Evaluation'

Received Highest Grade in Evaluation by Ministry of the Interior and Safety and Anti-Corruption and Civil Rights Commission

Hwaseong City in Gyeonggi Province has been selected as the best institution for 'Civil Complaint Service' for three consecutive years.

On the 20th, Hwaseong City announced that it received the highest grade, 'Grade A,' in the '2023 Comprehensive Evaluation of Civil Complaint Services' conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission. Hwaseong City's 'Grade A' rating marks three consecutive years since 2021.

Front view of Hwaseong City Hall Civil Service Office. [Photo by Hwaseong City]

The 'Comprehensive Evaluation of Civil Complaint Services' is conducted annually targeting 306 administrative agencies nationwide, including central government ministries and metropolitan and basic local governments. The target agencies are evaluated based on 20 indicators across five items in three areas: civil complaint administration management foundation, civil complaint administrative activities, and civil complaint processing performance, and are assigned one of five grades from Grade A to Grade E.

The city explained that it received high evaluations for activities such as the institution head's civil complaint administrative activities communicating with citizens, including 'Hope Hwaseong Story Written Together with Citizens,' the introduction of portable video and audio recording devices to create a safe civil complaint environment, operation of a dedicated department for handling special complaints, and operation of the 'Running National Sinmungo' service.

Jung Myung-geun, mayor of Hwaseong City, said, "We will continue to do our best with Hwaseong City public officials to improve citizens' satisfaction with civil complaint administration."

Hwaseong City provides various civil complaint services, including the establishment of a passport complaint waiting status confirmation system and the introduction of an artificial intelligence (AI)-based civil complaint consultation chatbot service available 24 hours a day for consultations anytime.

This content was produced with the assistance of AI translation services.