Government Civil Complaint Call Centers to Be Unified Under '110' Within This Year

Seventeen government ministry civil complaint call center systems will be integrated within this year.

On the 16th, the Anti-Corruption and Civil Rights Commission announced that anyone in the public will be able to consult government civil complaints through 110 regardless of the responsible agency, by establishing an integrated call center. The government recognized issues such as budget waste and long call waiting times caused by operating call center systems separately by each agency, and has been working on a project to create an AI-based integrated call center across the government since last year.

The integrated system will utilize private resource sharing (cloud) so that when a civil complainant consults with a counselor from another agency again, the previous consultation details are shared. Accordingly, there is no need to explain the same content again during re-consultation with a counselor from another agency.

Heo Jae-woo, head of the Government Joint Civil Complaint Center at the Anti-Corruption and Civil Rights Commission, said, "It is time to innovate public services by utilizing the latest information and communication technologies," and added, "We ask related agencies to actively participate to ensure the success of the government-wide integrated call center project."

This content was produced with the assistance of AI translation services.