Carrot Launches 'Dispute Resolution Center' for Peer-to-Peer Transactions

Establishment of Dedicated Organization to Strengthen Self-Regulation

Danggeun announced on the 21st that it will establish a Dispute Mediation Center to create a healthy consumer-to-consumer (C2C) transaction environment. The Danggeun Dispute Mediation Center is an organization independently established by Danggeun to strengthen its dispute mediation capabilities. As the importance of platform self-regulation continues to grow, it explained that it has proactively prepared practical solutions in the dispute areas, which are major issues discussed in the peer-to-peer transaction market.

At the on-site meeting for the launch of the Carrot Dispute Mediation Center to strengthen user protection, Park Yoon-kyu, Vice Minister of Science and ICT, is speaking.

Danggeun expects that the launch of the dedicated organization will enable more detailed and professional dispute mediation. The speed of handling dispute-related tasks will also increase. Danggeun plans to continuously update dispute-related data to enhance the dispute resolution process and actively reflect it in internal functions.

In particular, it plans to establish dispute mediation standards for everyday items with the most active secondhand transactions to increase its own dispute resolution rate. Given that small misunderstandings or emotions often escalate into conflicts due to the nature of peer-to-peer transactions, preparing detailed dispute mediation standards by item is expected to enable faster mediation proposals and dispute resolution.

Hwang Doyeon, CEO of Danggeun, said, "When disputes arise, Danggeun has recognized dispute resolution as a key task by directly intervening at the platform level to support mediation so that conflicts between users can be resolved and by forming related consultative bodies." He added, "With the launch of this Dispute Mediation Center, we expect that swift and professional dispute mediation will be possible through clearer standards and processes."

This content was produced with the assistance of AI translation services.