Gyeonggi Office of Education Pilots 'Civil Complaint Consultation Rooms' in Over 600 Schools with CCTV Installation

Im Tae-hee, Superintendent of Gyeonggi Provincial Office of Education, is recently announcing the investigation results related to the death of a teacher at Howon Elementary School in Uijeongbu City.

The Gyeonggi Provincial Office of Education will pilot the establishment of complaint consultation rooms within schools where complaints and consultations can be handled.

This measure aims to protect teachers' educational activities from malicious complaints by some parents and to create an environment where institutions, rather than individual teachers, respond to complaints.

Earlier, on July, Superintendent Lim Tae-hee of Gyeonggi Provincial Office of Education held a meeting with three teachers' organizations and announced a comprehensive plan to strengthen the protection of educational activities based on the field opinions proposed.

As a major pilot project, the Office of Education will provide 6 million KRW per school to establish complaint consultation rooms equipped with safety devices such as closed-circuit television (CCTV), recording telephones, and emergency call devices (panic buttons).

The Office plans to gradually expand the establishment of consultation rooms according to school conditions and situations, starting with a pilot implementation in about 600 schools in the second semester of this year. When guardians visit schools for consultations, they will apply in advance, and complaints and consultations will be conducted in the complaint consultation rooms.

To this end, the Office has allocated funds in the basic school operation budget for support projects to protect teachers' educational activities, including telephones capable of recording calls, setting call connection tones emphasizing the protection of educational activities, and a teacher safety number service.

Seo Eun-kyung, Director of the Life and Character Education Division at the Gyeonggi Provincial Office of Education, stated, "We will provide detailed on-site support to protect teachers' educational activities who are struggling due to malicious complaints from some parents."

This content was produced with the assistance of AI translation services.