11st, 15 Consecutive Years No.1 in Open Market Category of 'Korea Industry Customer Satisfaction'

11st Street announced on the 22nd that it has achieved first place in the open market category for 15 consecutive years in the '2023 Korea Customer Satisfaction Index' (KCSI) organized by the Korea Management Association Consulting (KMAC).

On the 21st, at the Shilla Hotel in Jung-gu, Seoul, Kwak Won-tae, COO of 11st (right), is taking a commemorative photo with Han Soo-hee, CEO of the Korea Management Association Consulting, at the '2023 KCSI Certification Award Ceremony.'
[Photo by 11st]

In this survey, 11st Street received excellent evaluations in categories such as open market reliability, diversity of product types, detailed product information provision, and convenience of order procedures and payment.

11st Street not only ranked first in the KCSI but also swept first place in major consumer surveys this year, including 'Most Admired Company in Korea' (first place for 8 consecutive years) and 'Korea Service Quality Index (KS-SQI)' (first place for 16 consecutive years).

Kwack Won-tae, COO (Chief Operating Officer) of 11st Street, said, "It is very meaningful to have our efforts at 11st Street, which has continuously innovated to provide the best shopping experience with customers as the top priority value, recognized. We will continue to enhance customer value through customer-centric shopping environments and services that improve convenience."

This content was produced with the assistance of AI translation services.