Kyobo Bookstore, Korea Management Association Consulting Customer Satisfaction No.1 for 27 Consecutive Years

Kyobo Book Centre announced on the 21st that it has been selected as the No. 1 company in the 'Large Bookstore Category' for 27 consecutive years in the '2023 32nd Korea Customer Satisfaction Index (KCSI)' survey conducted by the Korea Management Association Consulting.

Since the first evaluation of the 'Large Bookstore Category' began in 1997, Kyobo Book Centre has maintained the No. 1 position in customer satisfaction in this category for 27 consecutive years. The 'Customer Satisfaction Survey' was conducted among adult men and women aged 18 and over residing in Seoul, the metropolitan area, and six major metropolitan cities who used large bookstores in the past year.

A Kyobo Book Centre official stated, "It seems that the positive evaluation was due to Kyobo Book Centre and Kyobo Hottracks merging and being reborn as a 'knowledge and arts culture company.'"

Currently, Kyobo Book Centre is vigorously promoting its digital transformation business with the goal of becoming a 'knowledge and (arts) culture content company.' In October, it merged the separately operated Kyobo Book Centre and Hottracks websites to provide integrated services. Services such as Hottracks, eBook, and sam can now be accessed on a single website.

They are also striving for new initiatives. Following the launch of 'Casting,' a live commerce video streaming paid service led by publishers, they introduced the 'Readlog' app, a sentence archiving platform, in May. This app helps users 'collect and record' sentences inspired by content and facilitates 'connections' with users who share similar tastes.

With the completion of the expansion of the Paju Logistics Center this year, they improved the shipment compliance rate from 70% to 90% through logistics automation facilities.

This content was produced with the assistance of AI translation services.