"I Will Create a Trustworthy Service"… Kakao Publishes Stability Report

Kakao has published a report to provide stable and reliable IT services.

On the 14th, Kakao announced that it released the "Kakao Stability Report," which details measures and action plans for service stability, and made it available on the Kakao corporate website.

This report sequentially covers Kakao’s ▲monitoring system ▲systematic incident response ▲incident simulation training ▲information protection practices ▲redundant systems ▲BCP (Business Continuity Plan) and new data center-related content. It also introduces efforts such as the information protection management systems and redundant systems for stable service operation of major affiliates including KakaoPay, Kakao Entertainment, Kakao Mobility, and Kakao Bank.

Kakao has established a monitoring system and strives to conduct real-time inspections and minimize the spread of incidents. To continuously improve KakaoTalk and secure service stability, it performs comprehensive monitoring using a real-time service dashboard (monitoring tool). For systematic incident response, it conducts regular drills as well as unscheduled drills simulating various scenarios.

Investment to strengthen service stability has also increased. As of 2023, Kakao’s information security investment exceeded 20.9 billion KRW, an increase of about 48.8% compared to the previous year, and the number of dedicated information security personnel rose from 61 to 103, a 68.9% increase year-over-year.

Kakao’s capabilities in the security sector have been recognized through various technical certifications. Kakao obtained ISO 27001 (international standard verification for information security management systems), ISO 27701 (international standard verification for privacy information management systems), ISO 27017 (cloud service certification), as well as ISMS-P (domestic information security and privacy protection management system certification).

In this report, Kakao also emphasized technical measures in preparation for data center incidents. It is characterized by having redundant cloud, operation tools, and data centers to enable immediate execution of recovery actions in case of failures.

Based on this, Kakao will officially operate its first proprietary data center, "Kakao Data Center Ansan," starting from the first quarter of 2024. This hyperscale data center (a massive data center capable of operating over 100,000 servers) can operate up to 120,000 servers and store up to 6EB (exabytes) of data. It is equipped with an uninterruptible power supply network for 24/7 continuous operation, and key infrastructures such as power, cooling, and communications are duplicated. Additionally, it is fully equipped with disaster and hazard facilities for fire, flooding, tsunamis, strong winds, and earthquakes.

Hongeun Taek, CEO of Kakao, stated, “Kakao always prepares for all possible scenarios, and even for unexpected incidents that occur, our basic principle is to respond quickly to maintain users’ ordinary daily lives. We will do our best to ensure that the everyday connections remain safe and convenient.”

This content was produced with the assistance of AI translation services.