Nong-eochon Gong Jeonnam Conducts Rotational Training to Establish a Horizontal Organizational Culture

The Jeonnam Regional Headquarters of the Korea Rural Community Corporation (Head Jo Young-ho) announced on the 13th that it held a special lecture by an external expert in the main conference room to establish a horizontal communication-oriented organizational culture through improving integrity awareness and conflict management.

Under the theme of "Caring through Empathy and Communication," the lecture was conducted by instructor Park Arami (Director of Rami Human Resources Development Institute), with about 100 headquarters employees attending.

Jeonnam Headquarters employees are conducting a self-assessment of integrity during a special lecture held in the main conference room of the headquarters on the 13th. [Photo by Jeonnam Headquarters, Korea Rural Community Corporation]

The lecture was conducted as a field-applicable class, including self-diagnosis of integrity, finding my strengths and colleagues' strengths, customer service methods through understanding and consideration, eliciting empathy, and handling dissatisfied customers, receiving positive responses from employees.

The Jeonnam Headquarters plans to conduct on-site expert training by touring 18 branches within the jurisdiction until the 22nd, focusing on seeking win-win measures for customer service and organizational culture upgrades and discussing ways to improve the perception of integrity.

Head Jo Young-ho said, "The integrity and fairness of frontline departments directly facing customers in the field are the beginning of customer satisfaction," adding, "We will continue steady and diverse efforts until integrity is established as a natural culture, not a one-time slogan, and active communication with customers is realized."

Asia Economy Honam Reporting Headquarters Reporter Kim Yuk-bong baekok@asiae.co.kr

This content was produced with the assistance of AI translation services.