Secret Remote Control Blocking... Shinhan Life Establishes Proactive Voice Phishing Response System

Shinhan Life is establishing a system to proactively respond to voice phishing. They have introduced a system that detects cases automatically linked with remote control applications (apps) and automatically blocks the execution of malicious apps.

Shinhan Life announced on the 4th that they have built such a response system.

As a result of analyzing recent voice phishing damage cases, Shinhan Life found that incidents involving remote control or information theft through the installation of malicious apps have significantly increased.

To prevent this, they expanded the detection range for remote control of customers' mobile phones and introduced a system that blocks app execution when a malicious app is detected. Additionally, when running the Shinhan Life Square app, it can check whether apps used for phone hijacking in voice phishing are installed. This allows customers to recognize voice phishing attempts and delete the corresponding app following the guidance messages within the app.

Furthermore, Shinhan Life will introduce an ID physical verification system to prevent private certification fraud. They also plan to build a phishing suspicion alert service by analyzing the transaction history of affected customers based on Square app data.

Lee Min-woo, Executive Director and Chief Information Security Officer (CISO) of Shinhan Life, said, "Since establishing the proactive voice phishing response system, damage cases have decreased by nearly 70%. Although insurance products have fewer voice phishing damage cases, we will take the lead in consumer protection by strengthening proactive detection and prevention policies to minimize customer damage."

This content was produced with the assistance of AI translation services.