Expansion of Mobile Passport Ecosystem... Lotte Duty Free Partners with Road System

Global Travel Retail Platform Business Expansion Agreement
Expansion of Mobile Passport Sector... Development of New Services
Industry-First Mobile Passport Introduction in June... Ecosystem Expansion

Lotte Duty Free has embarked on expanding its mobile passport-based digital ecosystem. This move aims to reposition itself as a 'global travel retailer' and enhance the shopping experience for both domestic and international customers.

(From left) Kim Junam, CEO of Lotte Duty Free, and Jang Yangho, CEO of Road System, are posing for a commemorative photo after signing a digital transformation (DX) partner agreement on the 9th.
[Photo by Lotte Duty Free].

On the 10th, Lotte Duty Free announced that it signed a digital transformation (DX) partnership agreement with Road System on the 9th to expand its platform and develop new services.

Last year, Lotte Duty Free and Road System signed a business agreement to develop digital decentralized identity verification, and in June, they introduced the mobile passport for the first time in the duty-free industry. Through this partnership agreement, Lotte Duty Free will be responsible for expanding the global travel retail DX infrastructure, while Road System will implement the platform based on patented technologies such as mobile passports, easy payment, and tax refund.

According to the agreement between the two companies, they will build a one-ID pass digital platform ecosystem for global travelers and promote a joint global easy payment business based on it. They plan to develop new data-driven digital services and expand revenue structure discovery.

Lotte Duty Free will expand the adoption of its mobile passport to Lotte Group affiliates and external partners. They plan to apply the digital decentralized identity verification (DID) technology based on Lotte Duty Free’s mobile passport across the entire tourism industry, including domestic department stores, hotels, casinos, and hospitals. Through this, foreign customers will be able to conveniently authenticate themselves using only their smartphones and simultaneously process tax refunds.

In the global arena, Lotte Duty Free will utilize its infrastructure in six overseas countries. The mobile passport system will be introduced at overseas branches in Singapore, Japan, Vietnam, the United States, and others, providing a differentiated shopping experience by linking with local payment systems to enable easy payments. Lotte Duty Free and Road System will also engage in joint marketing by setting up booths at the 'Tourism Expo Japan' held in Tokyo this October and 'CES 2024' scheduled in Las Vegas, USA, in January next year.

Kim Joo-nam, CEO of Lotte Duty Free, said, "Lotte Duty Free will build a global travel retail platform to drive digital transformation in the industry and enhance customer experience," adding, "We will strengthen our partnership with Road System to become a model case where large corporations and IT startups can mutually benefit."

Meanwhile, Road System is a company holding patents related to passport information generation and authentication based on digital decentralized identity verification. It is expanding services by implementing Lotte Duty Free’s mobile passport service, GKL Seven Luck Casino access authentication, and Incheon Airport Smart Pass, among others.

This content was produced with the assistance of AI translation services.