Fire Agency: "Typhoon Approaching, Please Refrain from Non-Emergency 119 Calls"

Recommendation for 'Multi-Channel Reporting' to Prepare for Emergency Situations

The National Fire Agency announced on the 9th that, with the typhoon 'Khanun' approaching northward and a surge in 119 emergency calls expected, non-emergency reports should be refrained from to ensure rapid response to urgent situations. They urged the active use of 'multi-media reporting' methods such as text messages, video calls, and smartphone apps (APP) that allow reporting through various channels.

During natural disasters like typhoons and heavy rains, not only urgent situations involving risks to human life such as collapses, isolation, and being swept away occur, but also numerous calls for simple civil complaints like drainage requests or weather inquiries increase, causing difficulties in smooth response due to the concentration of many calls.

Accordingly, the National Fire Agency stated that during disaster situations with a surge in 119 calls, it is necessary to refrain from reporting simple civil complaints except for urgent situations where human life is at risk, to prevent delays in urgent dispatches.

Furthermore, in the event of natural disasters accompanied by road washouts or flooding, they emphasized actively recommending the 'multi-media reporting' method, which allows reporting the current situation through photos and videos and greatly helps in quickly and accurately identifying the dispatch location.

The multi-media reporting methods include: ▲ Text reporting ? sending a text message to the 119 number to register the report, with the option to attach photos and videos ▲ Video call reporting ? pressing 119 and then the video call button connects to the 119 control center, useful for people with hearing impairments or foreigners ▲ Smartphone app (APP) reporting ? downloading and installing the '119 Report' app, selecting the reporting service, and sending it, which transmits location information (GPS) to the 119 control center.

This content was produced with the assistance of AI translation services.