Yangcheon-gu Protects Civil Servants Handling Complaints by Installing Reinforced Glass Barriers

Installation of Fixed Tempered Glass Barriers at Civil Service Counters in Dong Community Centers to Create a Safe Working Environment

Two-Way Microphones and Speakers Pilot Installed and Operated in Three Districts for Smooth Communication, with Plans for Future Expansion

Enactment of Ordinance to Protect Civil Service Workers, Distribution of Wearable Cameras and Portable Recorders, and Deployment of Dedicated Security Staff at Government Buildings

Yangcheon-gu (District Mayor Lee Gijae) announced that it has completely replaced all acrylic barriers at civil service counters in all Dong community centers within the district with fixed tempered glass barriers to ensure a safe working environment for civil servants handling civil complaints.

The existing acrylic barriers installed at all civil service desks during the COVID-19 pandemic to block droplets were not fixed and were vulnerable to external impacts, limiting their effectiveness in protecting civil servants from malicious or unusual complaints.

Accordingly, the district fixed tempered glass barriers at the counters that can withstand physical impacts to create a safe government building environment against illegal acts such as verbal abuse and assault, thereby providing better administrative services to civil petitioners.

Additionally, two-way microphones and speakers for civil service communication were pilot installed and operated in three Dongs (Mok 2, Sinwol 1, and Sinjeong 4), with plans to expand to all Dongs based on the results of the pilot operation.

Furthermore, since 2017, the district has installed police-linked emergency bells at all civil service counters, and in 2021, enacted an ordinance concerning the protection and support of civil service workers handling complaints. Following the amendment of the Civil Complaints Handling Act last year, which made protective measures for complaint handlers mandatory, the district distributed 31 portable protective devices (wearable cameras) to all Dongs and 12 civil service contact departments, and piloted the distribution of 17 badge cases equipped with recording functions in two Dongs. In April of this year, dedicated security staff were deployed in three Dongs with a high frequency of malicious complaints to further protect employees.

Lee Gijae, Mayor of Yangcheon-gu, stated, “Protection measures for civil servants handling complaints are essential for providing high-quality civil services and improving work efficiency. We will strive to create a safe working environment.”

This content was produced with the assistance of AI translation services.