Netmarble announced on the 30th that it has published the '2023 ESG Report,' which contains its sustainable management strategies, ESG (Environmental, Social, and Governance) initiatives, and achievements.
The report includes an introduction to the company, ESG management from January to December 2022, key ESG issues, and sustainable management outcomes. To provide timely information, some achievements from 2023 are also included.
The 2023 Netmarble ESG Report is organized around themes such as ▲ Pursuit of enjoyment for all ▲ Support for harmonious development ▲ Cultivation of a culture for sustainable growth.
In particular, Netmarble emphasized efforts to implement its unique ESG management based on a transformed ESG strategy, including converting the ESG Committee into a board-level committee and becoming the first domestic game company to join the United Nations Global Compact (UNGC), focusing on talent acquisition, technological innovation, and social value realization.
Alongside this, activities to strengthen communication with users were disclosed. Under the goal of ‘enhancing user satisfaction,’ Netmarble plans to focus on strategic tasks such as ▲ expanding two-way user communication ▲ improving customer response capabilities ▲ customer contact point activities.
Specifically, management strategies based on active communication with users were introduced, including operating various communication channels, diversifying customer consultation channels, and establishing a service risk management organization.
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Netmarble stated, “In 2022, aiming to establish the foundation year for ESG management, we conducted various education and campaigns to improve company-wide awareness and identified and implemented improvement tasks based on internal and external evaluations. Moving forward, Netmarble will further strengthen systems and capabilities to achieve long-term sustainable management through governance centered on the board of directors.”
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