LG Electronics Best Shop, 'Tonghaeng Care Service'... Support for People with Disabilities

Operating from the 16th at Nationwide Direct Stores
Disability Mobility Support Service and More

LG Electronics announced on the 15th that it will provide the 'Best Companion Care Service' for customers with mobility difficulties.

The service will be available from the 16th at LG Electronics Best Shop directly operated stores nationwide. When customers arrive at the store parking lot, a dedicated manager will assist with mobility. The service is available to anyone with mobility difficulties, including those with physical disabilities.

Customers can apply through the 'Store Consultation Reservation' menu on the LG Electronics or Best Shop website. Once the customer receives a confirmation text message, the store branch manager will contact the customer on the day of the reservation to check for any mobility-related concerns. The dedicated manager will greet the customer at the store entrance at the arrival time. They provide 1:1 service from mobility assistance and product/delivery consultation to accompanying the customer outside the store after purchase.

LG Electronics will start the 'Best Companion Care Service' from the 16th at LG Electronics Best Shop directly operated stores nationwide. A manager will provide one-on-one service to customers with mobility difficulties.
[Photo by LG Electronics]

For customers who find it difficult to visit the store, video consultation services are available. Customers with hearing or speech disabilities can receive three-way video consultations with Best Shop professional sales managers and sign language consultation consultants. Offline services have also been strengthened. Earlier this year, LG Electronics introduced digital human sign language services at customer reception kiosks in over 130 service centers nationwide.

As part of ESG (Environmental, Social, and Governance) activities, LG Electronics also supports events for people with disabilities. These include an art exhibition of developmental disability children's artworks (Osan Main Store), a music concert for the visually impaired (Seocho Main Store), and home appliance experience and electronic product safety education for children with disabilities (Ganghwa Store).

Park Naewon, CEO of High Plaza, said, "We will listen to the voices of people with disabilities and vulnerable groups to ensure that all customers enjoy convenient and diverse customer experiences."

This content was produced with the assistance of AI translation services.