Video Consultation with Shinhan Bank on TV 'Giga Genie Shinhan Home Bank'

Banking with Giga Genie 'Giga Genie Shinhan Home Bank'
Video consultation with agents without visiting the bank
Provides real-time financial information such as exchange rates and interest rates

A service that allows customers to receive financial information and banking consultations from Shinhan Bank in their living rooms has been launched. Video consultations with professional advisors are also available.

On the 25th, KT announced the launch of the Giga Genie Shinhan Home Bank service. Without any separate registration process, any KT Genie TV customer can immediately use the service by pressing 777 on the remote control or saying "Shinhan Bank" to the Giga Genie. In particular, customers using the ‘Genie TV Set-top Box 3’ and ‘Genie TV Set-top Box A’ can proceed with mobile identity verification via a QR code and then receive video consultations related to banking services using both their mobile device and TV screen. This allows customers to communicate with professional video consultants on the TV screen at home without having to visit a Shinhan Bank branch in person.

During the initial pilot operation period after launch, simple banking consultations such as guidance on savings and deposits, subscription, and opening of deposit and withdrawal accounts are possible through video consultations. The scope of services will later be expanded to include consultations and subscriptions for credit loans and retirement pensions (IRP). Additionally, various financial content targeting different customer groups such as children, seniors, and office workers, produced by Shinhan Bank, can be viewed. Real-time exchange rate information and trends for seven major currencies including the US dollar, interest rate changes, and financial information such as prices of raw materials like gold and silver can also be checked through graphs.

To commemorate the launch, the first 10,000 customers who log in to the Shinhan Bank mobile app via the QR code on the Giga Genie Shinhan Home Bank screen will receive Genie TV coupons. Among them, seven winners will be drawn to receive family travel vouchers and department store gift certificates in an event running until the 30th of next month.

Choi Joon-ki, head of KT’s AI/Big Data Business Division, said, “We are starting a new service that allows customers to comfortably have video banking consultations on their TV screens at home using KT Giga Genie,” adding, “We will strive to commercialize the technology so that it can be expanded to various fields requiring customer consultations in the future.”

This content was produced with the assistance of AI translation services.