Yeongyang-gun Conducts Training to Strengthen Complaint Handling Capabilities

National Sinmungo ... Licensing and Permit Officers

Enhancing Grievance Handling Capabilities to Resolve Complaints

Yeongyang-gun, Gyeongbuk Province, conducted a capacity-building training session on handling grievance complaints for over 60 personnel in charge at the county office's large conference room on the 18th.

Yeongyang-gun conducting training to strengthen grievance handling capabilities.

The training was held to improve satisfaction with grievance complaints caused by illegal, unfair, or passive administrative actions and unreasonable administrative systems that infringe on citizens' rights or cause inconvenience or burden to the public.

The session was led by Jangyeon Ko, CEO of Service Plus based in Seoul, under the theme "Reducing Complaints and Increasing Satisfaction," and lasted for two hours.

This training received great responses from participants as it focused on understanding and responding to the recently increasing grievance complaints (including special cases), sharing examples of handling grievance complaints, and other case-based lectures.

County Governor Dochang Oh stated, "Grievance complaints have a greater impact on residents' daily lives compared to statutory complaints, which is why we conducted this training," and added, "We will hold regular training sessions annually to resolve residents' grievances."

This content was produced with the assistance of AI translation services.