Some Overseas Sneaker Purchasing Agents Ignore Shipping and Refund Issues

The Korea Consumer Agency has issued a warning after numerous cases were reported where some online shopping malls acting as purchasing agents for overseas famous brand sneakers delayed product delivery and refund payments after payment.

The Consumer Agency announced on the 9th that consumer consultations regarding six online sneaker purchasing agent companies, including New York Park, have recently increased.

From October last year to the 30th of last month, there were a total of 282 consumer damage consultations related to these six companies. By company, Trendy Shoes accounted for 30.1%, Coowing Factory 21.6%, and Shoe Stop 20.0%.

According to the Consumer Agency, these companies delayed delivery after selling sneakers and claimed that the products were sold through an overseas purchasing agency method when consumers complained about delivery delays.

The Consumer Agency reported that when consumers requested order cancellations, the companies charged overseas shipping fees citing that the products were already in transit or delayed refunds.

The Consumer Agency urged consumers to verify whether the overseas purchasing agent online shopping malls selling famous brand sneakers that are difficult to purchase domestically are trustworthy before using them.

They also emphasized using credit cards rather than cash when purchasing products and advised against transactions if only cash payments are requested.

A Consumer Agency official stated, "If you suffer damage due to delivery or refund delays, please seek assistance from the 1372 Consumer Counseling Center or the Seoul Electronic Commerce Center."

This content was produced with the assistance of AI translation services.