Hansol Inticube Collaborates with Core AI on Conversational AI Platform Business
Sreeni Unnamara, Vice President of Core AI APAC Business (left), and Changseong Ryu, CEO of Hansol Inticube, are taking a commemorative photo after signing the partnership.
View original imageHansol Group affiliate and AI contact center specialist Hansol Inticube announced on the 9th that it has signed a partnership agreement with conversational AI platform provider Kore.ai to promote the artificial intelligence contact center (AICC) business.
Kore.ai is a conversational AI and digital UX (user experience) technology provider preferred by Global 2000 companies. It is headquartered in Orlando, USA. Since its establishment in 2015, more than 100 Fortune 500 companies, including the top 4 global banks, have been using Kore.ai's AI solutions. As a no-code based conversational service platform, it offers end-to-end lifecycle integrated management including bot design, construction, training, deployment, analysis, and management, as well as omnichannel support to optimize customer, employee, agent, and search experiences (XO).
Through this partnership, Hansol Inticube plans to integrate Kore.ai's AI technology into its AICC solutions to enable agents to provide more accurate and faster customized customer consultations, thereby enhancing competitiveness.
They intend to create joint business opportunities in the AICC field through continuous collaboration. Additionally, they will actively cooperate in technical training and marketing to successfully discover and execute business projects.
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A Hansol Inticube representative said, "This partnership has created an opportunity to discover services linked to conversational AI platforms and introduce them to the AICC market. The synergy between Hansol Inticube's technology, accumulated over 20 years of experience in various industries, and Kore.ai's conversational AI platform technology will help establish a strong presence in the domestic market."
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