DB Insurance "Insurance Claim OK at Kiosk"

Trial Installation at Customer Center... No Need to Issue Medical Fee Related Documents

DB Insurance will operate kiosks (unmanned claim terminals) for customers visiting to claim insurance benefits.

DB Insurance announced on the 24th that, together with G&Net, it developed a kiosk dedicated to insurance claim submissions and started the service at the Gangnam Customer Center on the 20th.

The existing simplified claims service for indemnity insurance was only available through kiosks inside large hospitals or via mobile apps provided by service intermediaries. It was difficult for elderly policyholders who received treatment at clinics or were not familiar with digital devices to use the service.

The kiosk installed by DB Insurance is equipped with a simplified indemnity insurance claim function. When claiming indemnity insurance linked to a hospital, the medical expense receipt and detailed medical expense statement are automatically verified. This means policyholders do not need to separately obtain medical expense documents from the hospital. Additionally, even if the treatment was not received at a linked hospital, general insurance claim functions are also provided.

A DB Insurance official stated, "Operating insurance claim kiosks within customer centers is expected to improve customer satisfaction and enhance the efficiency of customer center counter operations." They added, "After a pilot operation, the service will gradually expand to customer centers nationwide, and automatic non-review payments for simplified indemnity insurance claims will be considered if certain conditions are met."

The scene of using a kiosk at the DB Insurance customer center (Photo by DB Insurance)

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