Korea Information and Communication Promotion Association Signs Agreement to Support Online Service Users' Damage Compensation

The Korea Information and Communication Promotion Association held a commemorative photo after signing a joint agreement with related organizations on the 29th to support victims of online service users. From the left, Lee Jeong-su, Secretary General of the Korea Consumer Organization Council; Shin Ji-sik, Director of the Korea Legal Aid Corporation Rescue Bureau; Lim Tae-hoon, Head of the User Protection Center at the Korea Information and Communication Promotion Association; Kim Ki-jung, Chairman of the Telecommunications Dispute Mediation Committee; and Jung Ji-yeon, Director of the Seoul Electronic Commerce Center.

[Asia Economy Reporter Kang Nahum] The Korea Information and Communication Promotion Association announced on the 30th that it has signed a joint agreement with the Korea Consumer Agency Council, Seoul Electronic Commerce Center, Korea Legal Aid Corporation, and the Telecommunications Dispute Mediation Committee to support victims of online service users.

This agreement was established to enhance the effectiveness of support for victims of online service users and to jointly respond to new types of services, unclear jurisdictional damages, and large-scale damages on online platforms that have become social issues.

According to the agreement, these organizations will form the ‘Online Service Damage Support Council’ and operate it through regular meetings. The council will ▲ share information on jurisdictional duties, damage support procedures, major damage relief cases, and processing status ▲ seek joint response measures for new types of online damages, unclear jurisdiction, and large-scale damages ▲ explore linkage and cooperation methods for rapid damage support among organizations ▲ mutually cooperate in promotion, education, consultation, and academic activities among institutions.

Previously, the Korea Information and Communication Promotion Association opened the ‘Online Damage 365 Center,’ a unified damage consultation window for online service users, in May in cooperation with the Korea Communications Commission. The center receives consultation requests via phone, KakaoTalk channel, and website for various damages experienced by citizens while using online services, providing professional counseling and damage relief support.

Im Taehoon, head of the User Protection Center at the Korea Information and Communication Promotion Association, said, "Through this agreement, participating organizations in the council have created an opportunity to systematically respond to damages experienced by online service users through mutual cooperation," adding, "We expect the Online Damage 365 Center to establish itself as a more effective user damage support organization."

This content was produced with the assistance of AI translation services.