Shinhan Bank "AI Detects Suspicious Behavior at ATMs Nationwide"

AI Anomaly Detection ATM System Applied to Nationwide Branches

[Asia Economy Reporter Minwoo Lee] A system that uses artificial intelligence (AI) to detect suspicious behavior and prevent financial fraud will be applied to all automated teller machines (ATMs) of Shinhan Bank.

On the 16th, Shinhan Bank announced that it will expand the implementation of the 'AI Suspicious Behavior Detection ATM,' the first of its kind introduced in the banking sector, to all branches.

The 'AI Suspicious Behavior Detection ATM' is the first in the banking sector to use AI deep learning to study and analyze various transaction types by age group. If a customer exhibits suspicious behavior such as making a phone call during a transaction or wearing sunglasses or a hat, the system provides a cautionary message to the customer before the transaction proceeds.

After initially introducing the system in March at customer-centered branches with a high number of elderly visitors, the number of accounts reporting telecommunication financial fraud and the number of fraud cases decreased by 67% and 38%, respectively, compared to before.

Additionally, the 'AI Suspicious Behavior Detection ATM' is linked with the 'Suspicious Financial Transaction Detection System.' When suspicious behavior and suspicious financial transactions are detected simultaneously, additional identity verification of the account holder is conducted, and further procedures such as transaction blocking on specific transactions are applied.

A Shinhan Bank official stated, "The AI Suspicious Behavior Detection ATM can protect customers from various financial frauds that may occur at ATMs regardless of time and place," adding, "We will continue to take the lead in protecting customers' valuable financial assets by realizing a 'bank everywhere' that exists in all aspects of customers' daily lives."

This content was produced with the assistance of AI translation services.