KT Introduces 'AI Hotel Staff' at Novotel Dongdaemun
Answering Customer Questions Based on Voice Recognition
KT announced on the 8th that it has developed an 'AI Concierge' service for hotels in collaboration with DeepBrain AI and applied it to the Novotel Ambassador Seoul Dongdaemun Hotel & Residence in Jung-gu, Seoul. The photo shows a model receiving service guidance. Photo by KT
View original image[Asia Economy Reporter Minyoung Cha] KT announced on the 8th that it has developed an ‘AI Concierge’ service for hotels in collaboration with DeepBrain AI and applied it to the Novotel Ambassador Seoul Dongdaemun Hotel & Residence in Jung-gu, Seoul.
The AI Concierge service was developed through the ‘2022 K-CHAMP Collaboration’ project operated by KT and the Gyeonggi Center for Creative Economy & Innovation. KT and the AI technology startup DeepBrain AI jointly cooperated on this project.
This service was developed based on KT’s AI voice recognition platform Giga Genie Inside and DeepBrain AI’s video synthesis solution AI Human technology. The AI hotel staff on the main service screen responds in real-time when customers ask questions by voice.
Reflecting the characteristics of hotel lobbies with heavy foot traffic and noisy surroundings, KT’s latest AISE (AI Speech Enhancement) technology was also applied. KT plans to continuously improve the service by applying deep learning technology in the future.
Jang Seyoung, CEO of DeepBrain AI, said, “We will continue to work closely with KT to provide AI Human services that perform more convenient and diverse roles, including the ‘AI Concierge’ service.”
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Lee Mihui, Head of KT C-Level Consulting Division, emphasized, “The AI Concierge service is the result of synergy between KT’s AI and ICT (Information and Communication Technology) capabilities and DeepBrain AI’s expertise in AI Human and video synthesis technology. Based on this achievement, we will actively apply AI to the hotel DX (Digital Transformation) business.”
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