"Report Cybercrime Easily from Now On with 'Plbot'"
Police to Launch Voice Recognition Conversational Chatbot Service Starting Tomorrow
[Asia Economy Reporter Seongpil Cho] The National Police Agency's National Investigation Headquarters announced on the 30th that it will begin offering the voice recognition conversational chatbot "Polbot," developed to enhance mobile usability of the Cybercrime Reporting System (ECRM), starting from the 1st of next month.
Previously, the National Police Agency developed Polbot by training artificial intelligence (AI) technology on over 100,000 reports submitted to the Cybercrime Reporting System. Unlike the usual method where users ask questions and the chatbot answers, Polbot interacts like an investigator by asking the reporter about the damage and continuing the conversation.
When the reporter answers Polbot's questions sequentially, a customized statement is automatically created. Additionally, voice recognition technology is incorporated so that users can conveniently respond by voice when lengthy answers are required, while standardized responses can be selected simply by pressing buttons.
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The National Police Agency plans to improve Polbot's learning capabilities by collecting user feedback and develop new statement formats tailored to various types of damage. A National Police Agency official stated, "We will do our best to provide proactive and customized public safety services to the people in the digital platform government."
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