LG Electronics Launches Purchase Journey Service on ThinQ App: "Track Delivery Status and Product Integration"

Launch of Service Tracking Purchase Journey in ‘LG ThinQ’ App

On the 8th, LG Electronics added two services to the 'LG ThinQ' app: the 'Onboarding' service, which shows real-time delivery status and usage tips for products purchased by customers, and the 'Easy Add' service, which allows users to link products to the app with a single click after delivery completion.

[Asia Economy Reporter Sunmi Park] LG Electronics has introduced a service on its smart home platform ‘LG ThinQ’ app that allows customers to check the delivery status of ordered products and easily link the products to the app after installation.

On the 8th, LG Electronics announced that it added ▲an ‘Onboarding’ service that shows real-time delivery status and usage tips of purchased products ▲a ‘Simple Add’ service that links products to the app with a single click after delivery completion to the ‘LG ThinQ’ app.

The ‘Onboarding’ service informs customers in real time about which delivery stage their ordered products from LG Best Shop, LG Electronics website, or rental authorized stores have reached. Customers can check delivery statuses such as Preparing, Ready, Shipping Started, Delivery Completed, and the expected arrival date.

While waiting for delivery, customers can also access various content on the ‘Onboarding’ service screen, including usage tips, installation guides, user reviews, and interior information for the purchased products. The content initially covers products such as PuriCare Objet Collection Aero Tower, CordZero Objet Collection M9 and A9S, PuriCare Dual Water Purifier, StanbyMe, Tiun, and Tiun Mini, with plans to continuously expand the target product groups.

To make the previously cumbersome in-app product linking easy and simple, the ‘Simple Add’ service was also introduced. ‘Simple Add’ is a service where customers can link products to the app by clicking the ‘Product Card’ icon generated on the screen after confirming the delivery completion notification in the LG ThinQ app. However, some products require separate Wi-Fi settings on iOS-based mobile devices, and for TVs, users must turn on the power and go through the user registration process.

Kang Dae-hyuk, Head of ThinQ Service Operations at LG Electronics Platform Business Center, said, “We prepared the ‘Onboarding’ and ‘Simple Add’ services with the thought that the LG ThinQ app will be the first to delight customers as they eagerly await LG Electronics products.” He added, “We will continue to strive to provide customers with F·U·N experiences through the LG ThinQ app.”

This content was produced with the assistance of AI translation services.