Kia Resolves Customer Inconvenience with Differentiated Maintenance Service

Emergency Towing Support and Weekday Night Pre-Delivery
Expanding Customer Touchpoints with K-Delivery Service

[Asia Economy Reporter Kiho Sung] Kia announced on the 31st that it will operate customer-oriented maintenance services to alleviate the inconvenience of customer mobility during maintenance and enhance convenience by ▲providing mobility support during emergency towing ▲operating weekday night pre-drop-off service ▲and expanding customer touchpoints for the K Delivery service.

First, the mobility support service during emergency towing provides transportation expenses for same-day return home when customers have no means of transportation during vehicle towing in an emergency situation. The towed vehicle must be within the warranty period, and transportation expenses are calculated once per incident, up to a maximum of 50,000 KRW. Customers submit receipts for transportation expenses used after the emergency call to the center or partner company as proof, and the amount is reimbursed via bank transfer.

Kia also operates a weekday night pre-drop-off service for customers who find it difficult to receive maintenance at direct service centers during weekday daytime hours. Customers can drop off their vehicles at the center the night before the scheduled maintenance date and leave the vehicle key in an unmanned locker, allowing the service center to perform maintenance the next day.

Kia plans to prevent confusion during vehicle drop-off and alleviate concerns about contactless maintenance through mobile notifications from night drop-off guidance to the maintenance process on the reservation day. This service can be requested via KakaoTalk sent two days before the maintenance reservation.

Additionally, Kia has been operating the K Delivery service for customers who find it difficult to visit centers. The K Delivery service picks up vehicles for repair or delivers repaired vehicles to the customer's desired location.

Kia provides this service nationwide, including remote island areas and Jeju Island, through partner delivery companies, and has diversified reception channels to increase customer accessibility via the integrated Kia mobile app ‘MyKia’, Kia membership website, and Kia customer center.

Customers can receive the service by paying a fee calculated based on the delivery distance, and can check driver assignment and vehicle movement status in real time via KakaoTalk.

A Kia official stated, “We will continue to make multifaceted efforts to maximize customer satisfaction through customer-oriented maintenance services and create an uninterrupted daily life for our customers.”

This content was produced with the assistance of AI translation services.