National Natural Recreation Forest Management Office "Pilot Operation of Telephone Reservation Service for Disabled Persons"

Scenic view of Byeonsan National Recreation Forest. Provided by the National Recreation Forest Management Office

[Asia Economy (Daejeon) Reporter Jeong Il-woong] The National Natural Recreation Forest Management Office will accept applications for the use of natural recreation forests by people with severe disabilities via phone.

The Recreation Forest Management Office announced on the 22nd that it will pilot the 'Disability Phone Reservation' service from the 26th of this month to December 31st.

The purpose is to improve convenience for people with severe disabilities, who are information-vulnerable groups, in using the recreation forests. The pilot operation will be conducted for people with severe visual and physical disabilities, and the eligible individuals can make priority reservations by phone for priority reservation rooms for the disabled among the 45 national natural recreation forests nationwide, through a lottery and first-come, first-served basis.

Applications can be made through the customer support center consultation number of Supnadeul-e. However, phone reservations can only be used after registering as a member of the Supnadeul-e system.

It is a principle that the disabled person themselves directly make the reservation and use the recreation forest. If the disabled person makes the call, they can make a reservation without submitting separate documents when their identity and degree of disability are confirmed through the administrative information joint use system.

Exceptionally, if the disabled person has difficulty making the reservation by phone, only a proxy who has obtained the disabled person's consent and agreed to the processing of personal information over the phone can make the reservation on their behalf.

Also, in the case of facilities where disabled people live as a group, only staff of residential facilities authorized by local governments can make reservations as proxies. In this case, the proxy of the group facility must submit supporting documents such as the facility registration certificate and employment certificate.

The Natural Recreation Forest Management Office plans to identify and improve operational and management shortcomings of the disability phone reservation during the pilot period and review the necessity of expanding the service target to expand the Supnadeul-e reservation service in the future.

Lee Young-rok, Director of the Natural Recreation Forest Management Office, said, “We will strive to become a Natural Recreation Forest Management Office that works to expand opportunities for the public to experience forest recreation, rest, and healing.”

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