Bundang Seoul National University Hospital Introduces Mobile Inpatient Room Assignment and Medical Bill Payment System

[Asia Economy Reporter Lee Gwan-ju] Bundang Seoul National University Hospital announced on the 24th that it has introduced a mobile admission procedure and payment system based on Kakao AlimTalk.

Through the new system, patients can directly check their room information and procedure time via mobile when assigned a hospital room, and can conveniently check and pay their admission medical fees without visiting the hospital counter.

In particular, patients no longer need to wait for a phone call regarding room assignment upon admission; they can directly check room information and select their admission procedure time. Items to be confirmed before admission, necessary preparations, parking, and agreements are also guided through mobile.

So far, the mobile response rate of patients has exceeded 80%, significantly reducing phone inquiries related to room assignments, allowing the hospital staff to focus on general consultations and improve customer satisfaction.

Additionally, a system has been established that allows checking and paying admission medical fees anytime and anywhere via mobile. Guardians outside the hospital can also pay admission fees through mobile without visiting the hospital, and payment details can be checked along with receipts on mobile.

Bundang Seoul National University Hospital plans to continuously develop the mobile system to enable admission reservations and procedures in the future. This is expected to not only enhance customer convenience but also positively impact the alleviation of overcrowding and parking congestion by reducing waiting times.

Baek Nam-jong, director of Bundang Seoul National University Hospital, said, “With the paradigm shift in medical services, the level of service patients expect from hospitals is increasing. Bundang Seoul National University Hospital will continuously strive to provide customer-centered convenient services by proactively utilizing information and communication technology in healthcare.”

This content was produced with the assistance of AI translation services.