Residents of Nam-gu, Gwangju "Very Satisfied with Civil Complaint Administrative Services"

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] Residents in Nam-gu, Gwangju Metropolitan City, were found to be very satisfied with the district office's civil service administration in the first half of this year. It was also reported that the satisfaction score has steadily increased over the past two years due to internal efforts such as selecting courteous public officials and prompt processing to improve civil service administration.

According to Nam-gu on the 4th, the results of the "2022 First Half Civil Service Administration Resident Satisfaction Survey" conducted last month showed that the satisfaction score of residents in the district was very high at 98.4 points.

This survey was conducted targeting residents who visited the district office in the first half of this year and filed civil complaints requiring more than two days to process.

Out of a total of 4,640 cases, 400 cases were randomly sampled, and the survey was conducted via telephone monitoring.

By satisfaction evaluation indicators, fairness scored 98.6 points, kindness 98.5 points, promptness and ease of reception 98.4 points, and perceived satisfaction 98.0 points, with an overall average score of 98.4 points.

In the satisfaction survey by age group, those in their 20s scored the highest at 99.3 points.

To improve the perceived satisfaction, which showed the lowest score, Nam-gu plans to use more proactive expressions such as "I will check and process it immediately" rather than messages indicating waiting like "Please wait a moment" during responses, and actively promote work sharing so that other staff can handle cases when the person in charge is away.

A Nam-gu official stated, "We have implemented internal improvement measures to provide the best civil service, and thanks to these efforts, more employees are working diligently and responsibly even in unseen areas," adding, "We will not slow down our steps toward innovation in civil service administration."

Meanwhile, the satisfaction scores for civil service administration at Nam-gu Office were 94.4 points in the first half and 95.7 points in the second half of 2020, and steadily increased to 97.6 points and 98.3 points in the first and second halves of 2021, respectively.

This content was produced with the assistance of AI translation services.