Dongyang Life Insurance, Customer Contact Service Quality 'No.1 for 5 Consecutive Years'

[Asia Economy Reporter Changhwan Lee] Dongyang Life Insurance announced on the 20th that it has been selected as the number one company in the life insurance industry for five consecutive years in the ‘2022 Korean Service Quality Index (KSQI)’ customer contact sector survey conducted by the Korea Management Association Consulting.

Now in its 13th year, the KSQI evaluates the customer service of companies and institutions in various industries annually through mystery shopping and announces outstanding customer service companies.

In this survey conducted four times from March last year to June this year, Dongyang Life Insurance received perfect scores in categories such as customer center staff’s work knowledge, explanation ability, listening attitude, facility environment management, and proactiveness, maintaining its first-place position for five consecutive years and once again proving its customer service competitiveness.

Dongyang Life Insurance provides differentiated value to customers visiting the customer center by conducting tailored training by rank, including customer response skill enhancement and manager education for customer center employees every year, as well as emotional management education such as voluntary reading study.

For disabled and elderly consumers, dedicated response staff are assigned in the customer center to provide meticulous customer service for financially vulnerable groups. Recently, they also launched an insurance premium payment service through KakaoPay to enable customers to pay premiums more conveniently.

This content was produced with the assistance of AI translation services.